Indoor pool policy: Weather, children, and pool equipment can be unpredictable. That’s why we build in a make-up week during our indoor lesson sessions. What does that mean? If we have to close the pool for any reason, we will offer a full regular class on the 7th week of the session. If we hold all 6 lessons as scheduled, we will ONLY offer make-up lessons for those who had to miss a lesson for personal circumstances during the 7th week. These will be offered on both Saturday and Sunday of the 7th weekend.
*Please note that make-up lessons may be offered at a different time/location than your regular schedule and with a different instructor. In the event that we have to cancel Two lessons, we will do our best to offer additional makeup options but if unable to, we will refund the prorated missed lesson.
A $10 fee will be assessed if a student cancels three days or less before the start of a group, individual, clinic or prep class. Once the session has begun and the slot has been made unavailable to others, the class will be considered non-refundable barring extreme circumstances. To reschedule a personal swim training session, students must notify the instructor at least 24 hours beforehand or the scheduled session will be billed as scheduled.