Important Information

Make-Up Policy

Indoor pool policy: Weather, children, and pool equipment can be unpredictable. That’s why we build in a make-up week during our indoor lesson sessions. What does that mean? If we have to close the pool for any reason, we will offer a full regular class on the 7th week of the session. If we hold all 6 lessons as scheduled, we will ONLY offer make-up lessons for those who had to miss a lesson for personal circumstances during the 7th week. These will be offered on both Saturday and Sunday of the 7th weekend.

*Please note that make-up lessons may be offered at a different time/location than your regular schedule and with a different instructor. In the event that we have to cancel Two lessons, we will do our best to offer additional makeup options but if unable to, we will refund the prorated missed lesson.

A $10 fee will be assessed if a student cancels three days or less before the start of a group, individual, clinic or prep class. Once the session has begun and the slot has been made unavailable to others, the class will be considered non-refundable barring extreme circumstances. To reschedule a personal swim training session, students must notify the instructor at least 24 hours beforehand or the scheduled session will be billed as scheduled.

Outdoor lessons: We do not offer makeup lessons for outdoor lessons. We guarantee one less than registered for but teach all listed weather permitting! In the event we have to cancel 2, we will follow up for refund/reschedule options which will be offered in August.

Online Registration Troubleshooting

Creating a login requires a member number, zip code, date of birth

  • Make sure you enter your membership number in the 99999.01 format.
  • If you cannot create an account using your information, something is most likely incorrect in our system, i.e. wrong year on the date of birth. Please contact Membership Services at 410-730-1801 and make sure they have your correct date of birth and zip code.

…No Match Has Been Found

If you see the issue of “No match has been found” is an error caused by the wrong information being inputted. This means the membership number input is wrong, or the wrong date of birth or zip code exists in Columbia Association database.

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… Relationship

If you see the issue of “Relationship” with a yellow triangle, this is an error due to the primary member number not being used. The primary member is normally the first member on the account, normally the .01 of the membership or the lowest member number.

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In Program Registration
IMPORTANT:

  • Membership Services is the defaulted site. The number one error from the member in program registration is that they member does not hit “Change” next to the site.
  • For Aquatics, please do not use the middle section in your search; see the image below.

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Swim Lessons Program

To register, go to the membership login page. Login and go into Program Registration.

Change the Site to “Dickinson Pool” or desired lesson center.

  • Change the Session to “Week 2 July 1-July 5” or desired dates for lessons.
  • Change the Category to “Aquatics”
  • Choose the Course you wish to enroll in and hit search.
  • Code Examples:
    W2.3-1020: One on One Lesson, Week 2, Instructor 3, 10:20 a.m.
    W5.PS1-1130: Preschool Level 1, Week 5, 11:30 a.m.

Sub Members**
Once you have added a child to a class, in the cart, double click on class details, and select the proper sub-member you wish to enroll in the course.

In The Cart:
The member and non-member fees look incorrect online. The pricing is automatically adjusted with the membership once you add it to the cart. This is a system error that we cannot adjust. See right hand side below:

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If you still need assistance, please call 410-312-6332 or email Aquatics@ColumbiaAssociation.org.

FAQ

Why does the pool say it’s closed online when I have lessons scheduled?

The pool is not open to the public during lessons most of the time, so Google and other search engines may not show accurate information. You can find pool status updates on our website at columbiaassociation.org/PoolStatus

When is my make-up lesson?

Indoor pool policy: Weather, children, and pool equipment can be unpredictable. That’s why we build in a make-up week during our indoor lesson sessions. What does that mean? If we have to close the pool for any reason, we will offer a full regular class on the 7th week of the session. If we hold all 6 lessons as scheduled, we will ONLY offer make-up lessons for those who had to miss a lesson for personal circumstances during the 7th week.  These will be offered on both Saturday and Sunday of the 7th weekend.

*Please note that make-up lessons may be offered at a different time/location than your regular schedule and with a different instructor. In the event that we have to cancel Two lessons, we will do our best to offer additional makeup options but if unable to, we will refund the prorated missed lesson.

A $10 fee will be assessed if a student cancels three days or less before the start of a group, individual, clinic or prep class. Once the session has begun and the slot has been made unavailable to others, the class will be considered non-refundable barring extreme circumstances. To reschedule a personal swim training session, students must notify the instructor at least 24 hours beforehand or the scheduled session will be billed as scheduled.

Outdoor lessons: We do not offer makeup lessons for outdoor lessons. We guarantee one less than registered for but teach all listed weather permitting! In the event we have to cancel 2, we will follow up for refund/reschedule options which will be offered in August.

Do you close for rain?

No. We do not usually close for rain.  We Do close for Lightning/Thunder. We will close for rain if the rain is so hard that we cannot see the bottom of the pool.  This is the same guidance for closing the pool itself so we will not cancel lessons if the pool is Open.

What if there is lightning/a bad storm!?

In addition to the outdoor pools, the Main pool of the swim center is not grounded and consequently must be closed for Safety in the event of lighting.  The pool will remain closed for 30minutes after the last Known lightning in the area at which point the pool can reopen.  We will offer as many lessons as possible in the time we have available, but each storm is different and the lesson coordinator will be the best resource for real-time updates.  In the event of storms/cancellation, we will do our best to contact you with the phone number and email linked to the lesson registration.  We appreciate your patience and understanding of the unscheduled nature of this type of situation.

Should my kid “graduate” to the next class after attending one session?

Sometimes.  But more often than not the answer is no.  Lesson types cover a variety of information and it is normal for it to take several sessions to really have all the concepts in place to build on the next level of learning.

Are non-members allowed to take swim lessons with CA?

During the school year we will no longer be allowing non-members to sign up for swim lessons to reserve the limited space for CA-members and Columbia card-holders. During the summer months, we will continue to allow non-members to sign up for swim lessons because we have additional staff and pool space to offer.