Welcome to the new CA Portal and (coming Monday, November 25) the new CA App for iOS and Android! These tools are here to simplify how you engage with Columbia Association’s services, classes, and facilities. Below, you’ll find all the information you need to get started with the CA Portal, including how to set up your account for the first time.
Overview: CA Portal vs. CA App
The CA Portal launches on Tuesday, November 19, 2024, while the CA App will be available starting Monday, November 25, 2024. The CA Portal and CA App both let you do a lot of the same things, including:
- Manage participation in classes and programs
- Make reservations and purchase packages like personal training or Pilates sessions
- Review and update your profile, including billing details
- View upcoming schedules related to classes, programs, and bookings
- Receive notifications and updates about CA
The CA App, however, offers an extra feature: it acts as your membership card, which you’ll use to access member facilities at check-in.
Temporary Access Between Portal and App Launches
Between November 19 and November 25, you can still access facilities even without the app. Simply provide your name, member number, or phone number to the front desk staff.
After November 25, download the CA App from the Apple App Store or Google Play Store and scan the included barcode when you visit your favorite CA facility for quick and easy entry.
Step-by-Step Guide to Getting Started with the CA Portal
1. Accessing the CA Portal
To create and access your new CA Portal account for the first time, select the Member Login link (upper right on desktop, access via the menu on CA’s mobile site).
Desktop View
Mobile View
2. Creating Your New Account
On your first visit, select Access My Account. Once you’ve created your login credentials, you’ll be able to use them to access the CA Portal on future visits.
IMPORTANT – Your current username and password will not work in the new CA Portal. You must access the new CA Portal account through the “Access My Account” link and create new login credentials during your first CA Portal visit.
Please also note that the “Login with SSO” option is for CA staff only.
Enter your first name, last name and email address associated with your existing CA membership and select “Continue”.
If you receive an error, please attempt access with possible versions of your name (e.g. “Dave” instead of “David”) that may have been associated with your account, and any alternative email addresses that you may use.
Once your account is located, you’ll be asked to
- set up username and password for future access,
- confirm profile details,
- add emergency contact information, and
- sign relevant waivers for usage of CA’s facilities.
Once logged in, you’ll have full access to your CA member account, and these login credentials will also give you access to the new CA App (coming Monday, November 25.)
Special Notes:
- Connected Members: If multiple members are linked to a single account, each adult member will need to create a new CA Portal account as per the instructions above.
- Dependents and Children: Account holders can manage dependent profiles through the main account login.
3. Navigating the CA Portal
Once logged in, you’ll see the main menu. This menu will remain visible wherever you are in the CA Portal for easy navigation.
Need Help?
If you encounter any issues or have questions, visit our FAQ section or contact Customer Care for assistance. Please also see our tutorial videos for step-by-step instructions.