Terms & Conditions

Please notify the Customer Care Team (410-730-1801) immediately if your address, bank, credit/debit card or other membership data changes. By keeping us informed, you will be better served and will avoid service charges or other fees. Any changes made to a membership will go into effect on the next billing date. See below for more details regarding Renewal, Early Resignation and Default Provisions.

In the event that CA is unable to collect payment owed for any service, program, or membership, CA shall have the following rights, in addition to any other rights CA may have at law to collect the amounts due:

1. Suspend services to all members under the Membership Agreement and any other agreement between the Principal Member and CA until the outstanding payments are made in full;
2. Assess a service charge for each dishonored check, draft, or withdrawal or for any declined credit/debit card charge;
3. Amend the monthly electronic funds transfer (EFT) authorization or credit/debit card charge to include any past due amounts in the remaining monthly payments; and/or
4. Terminate the Membership Agreement and collect the balance due, along with any applicable early termination fees, related interest, and costs of collection, including collection agency fees, court costs and attorneys’ fees.

The Principal Member can add one (1) other adult living in the same household as the Principal Member to the membership.

A dependent child, stepchild or grandchild of the Principal Member residing at the same address as the Principal Member residing at the same address as the Principal Member may participate in the Principal Member’s membership until the age of 26, unless the dependent is disabled as defined in the Internal Revenue Code, 26 U.S.C. § 22(e)(3), in which case the age limit shall not apply.

A parent or stepparent of the Principal Member over the age of 65 and residing at the same address as the Principal Member may also participate in the membership. Address verification is required for grandparents as well as adult children.

Acceptable forms of address verification include: driver’s license, change of address card, BGE or other utility bills, bank statement, Visa documentation clearly showing home address, mortgage or rental agreement (cannot be a person to person lease).

Not all memberships are eligible for early cancellation. Cancellation fees may apply and will vary according to your type of membership plan and the remaining term of your Membership Agreement. Contact the Customer Care Team at 410-730-1801 to speak with a representative who will tell you the cost for early termination of your membership. Non-use of membership privileges by any member does not relieve the Principal Member of the obligation to make all required payments.

It is the policy of the CA to remain open during inclement weather for business and normal facility operations. However, from time to time it may be necessary to close one or more of CA’s facilities or services.

The 24/7/365 inclement weather hotline is available for anyone who would like to be informed of any facility late openings or closings due to weather or emergency related announcements. The hotline number is 410-715-3154.

Notifications will also be posted on CA’s website and CA’s Facebook, Twitter, and Instagram feeds. CA reserves the right to update or change this policy.

The principal (main) member of a CA Fit&Play or 1Fit membership may place a freeze on their membership for any reason for a period of 1-3 months. This can be done once within a period of 12 consecutive months. Freezes for medical reasons may freeze up to a maximum of 4 months and require documentation from a medical professional.

Membership freeze request must be submitted by the 15th of each month and will begin on the 18th of the month and applies to full months only.

The member wishes to place a hold on his/her membership:

1. The principal member notifies Columbia Association (CA) that they are requesting a freeze by contacting the Customer Care Team at CMSC@ColumbiaAssociation.org.
2. There is a $10 administrative fee per month assessed if the entire account is frozen, and the contract, if applicable, will be extended by the length of the freeze.
3. If anyone in a multi-person membership wishes to remain active, the new billing for the freeze period will reflect the number of active members. (In this instance, the $10 administrative fee will not be applied.)
4. When the member is reactivated, they will pay either their current contracted rate or the comparable rate in effect when they return.
5. Freezes for medical reasons with documentation from a medical professional on his/her letterhead will not be assessed a $10 administrative fee. Contract will be extended by the term length of the medical freeze. With documentation, the freeze may be applied retroactively up to a maximum of 30 days.
6. Freezes for Play and memberships that include Golf are available for medical reasons only.

CA may suspend or terminate a Membership Agreement, and all rights and privileges associated therewith if: (i) any Member makes a false statement to induce CA to enter into the Membership Agreement; (ii) any Member violates the terms and conditions of the Membership Agreement or any other rule(s), policy(ies) or code(s) of conduct established by CA; (iii) any Member displays unsafe, abusive, unruly, threatening, illegal or unacceptable behavior while visiting CA facilities; (iv) any Member knowingly allows unauthorized use of their membership card or member identification information; (v) the Annual Charge is delinquent and remains unpaid on any property owned by the Principal Member; (vi) any property owned by the Principal Member is in violation of the terms of the Village Covenants of any Village Community Association; or (vii) any other financial obligation owed by any Member to CA is delinquent and remains unpaid. If this Agreement is suspended by CA, the Principal Member shall remain responsible for paying all fees associated with the membership during the suspension period.

Annual 1Fit and Fit&Play Memberships: Unless the membership has been paid in full, a one-year membership shall automatically renew at the end of the one-year term on a month-to-month basis and thereafter shall continue on a month to month basis unless and until the Principal Member elects to renew for a new one-year term or terminates the membership in accordance with the Membership Agreement. Month-to-month membership fees may be increased on May 1 each year to the annual new member rate.

Play, Golf Fit &Play, 5Day Golf&Play and 7Day Golf: Unless the membership has been paid in full, upon the expiration of the initial one-year term, the membership shall automatically renew for an additional one-year term, unless at least thirty (30) days prior to the renewal date, the Principal Member provides notice to CA of the Principal Member’s intent not to renew the Membership Agreement.

Notice can be provided by calling CA Customer Care at 410-730-1801 or emailing CA Customer Care at customercare@columbiaassociation.org. No cancellation fee will be charged if the Principal Member timely notifies CA of its intent not to renew this Agreement.