Website Enhancement Survey

CA is planning improvements to our website and digital services. This survey will take approximately 8-10 minutes to complete.

Your responses are confidential. Results will be reported only in aggregate. Your individual answers will not be shared with Columbia Association staff or board members. Your participation is voluntary.Β All feedback will directly inform CA’s website enhancement project.

Columbia Association Community Survey

Your Connection to Columbia

Which of the following best describes your primary relationship with Columbia Association?
How long have you lived in or been connected to Columbia?
Which village do you live in?

Website Experience

In the past 3 months, approximately how many times have you visited the Columbia Association website (ColumbiaAssociation.org)?
What have you typically been trying to do when you visit the CA website? (select all that apply)
On your most recent visit to a CA website, how successfully did you complete what you came to do?
What was the primary challenge you experienced?

Digital Services

In the past 12 months, which of the following CA digital services have you used? (select all that apply)
Thinking about Columbia Association’s role in Columbia overall, how important is each of the following to you and your household (regardless of your current level of use)?
Does Not Apply to Me
Not at all Important
Not Very Important
Somewhat Important
Very Important
Fitness center access
Swimming pool access
Tennis and other sports facilities
Community programs and classes
Youth and family programs
Senior programs and services
Maintenance of Columbia's parks and open spaces
Supporting Columbia as a planned community
Overall value for the membership cost
Which of the following, if any, would increase your engagement with Columbia Association? (select up to 3)

Information and Communication

How do you currently get information about Columbia Association news, programs, and services? (select all that apply)
Optional - Please be as specific as possible
Optional - If yes, please tell us what it was

Website Priorities

Which of the following features would be most valuable to you on Columbia Association's website? (select your top 3 priorities)
Select your top 3 priorities
Which types of content would you find most helpful on CA’s website?
How likely would you be to use each of these features if available on CA's website?
Would Not Use
Not Very Likely to Use
Neutral
Somewhat Likely to Use
Very Likely to Use
Personal account page showing my membership status, registrations, and payment history
Tool to check real-time facility availability before visiting
Suggestions for programs or activities based on my interests or past registrations
Discussion forum where community members can exchange information
Interactive maps showing facility locations and amenities
Live chat support for questions
Mobile app for accessing CA services on my phone
Text or email alerts about relevant programs, schedule changes, or closures

Governance Information

How interested are you in accessing each type of information about Columbia Association?
Not at all Interested
Not Very Interested
Neutral
Somewhat Interested
Very Interested
Board meeting schedules, agendas, and minutes
Annual budget and financial reports
Long-term strategic plans and priorities
Current and planned development projects in Columbia
Information about how CA is governed and how decisions are made
Opportunities to provide input or feedback on CA decisions
Performance metrics and service quality data
Have you ever looked for information about CA's governance, such as board meetings, financial reports, or policies?

About You

What is your age range?
Do you have children under 18 living in your household?
Which best describes your typical experience using websites and online services?

Thank You

Your feedback will directly inform Columbia Association's website strategy and planning.

Want to stay informed about this project?

If you would like to receive updates about CA's website redevelopment, please provide your email address below. Your email will only be used for project updates and will not be added to other mailing lists.

Would you be willing to participate in a future focus group or interview (approximately 60 minutes) to discuss your experience with CA's digital services?